Imperva Cyber Community

Expand all | Collapse all

Patch Installation requires more than 1 GB in MX

Jump to Best Answer
  • 1.  Patch Installation requires more than 1 GB in MX

    Posted 04-07-2020 09:58
    I want to upgrade my MX from version 13.5.0.20 to 13.6.0.35
    But when I try to execute the patch send this error:
    Patch Installation requires more than 1GB on /tmp, but the tmp folder has 300 GB available in /tmp
    #On-PremisesWAF(formerlySecuresphere)

    ------------------------------
    alejandro hernandez
    Mexico City
    ------------------------------


  • 2.  RE: Patch Installation requires more than 1 GB in MX
    Best Answer

    Imperva Employee
    Posted 04-08-2020 04:08
    Hi Alejandro,

    Usually it means that you are out of space.
    You can run these 2 commands to find what logs/files can be removed to clean some space:
    - find / -printf '%s %p\n'|sort -nr|head -100
    - find /var -printf '%s %p\n'|grep -v \/var\/SecureSphere\/audit |sort -nr|head -100

    Best,


    ------------------------------
    Ira Miga
    Imperva
    Knowledge Engineer
    ------------------------------



  • 3.  RE: Patch Installation requires more than 1 GB in MX
    Best Answer

    Community Manager
    Posted 04-08-2020 10:53
    @alejandro hernandez, in addition to what @Ira Miga said, check the output of the "df -h" command and if it says 300 Gb (which is rather large for /tmp, you could be confusing it with /var), then we can look at it here. ​​ Let us know if this helps.

    ------------------------------
    Christopher Detzel
    Community Manager
    Imperva
    ------------------------------



  • 4.  RE: Patch Installation requires more than 1 GB in MX

    Posted 04-08-2020 11:06
    Hello Christopher 
    Thanks for your comments, TAC support recommend me to delete the large size files in 
    /opt/SecureSphere/server/SecureSphere/jakarta-tomcat-secsph/webapps/SecureSphere/WEB-INF/reptemp/ and other files in /var
    yesterday I deleted a lot of backup, reports files
    I try to install the path, and the installation was successful 
    But when I reboot the MX, only the management-server is not-running
    Do you have any idea what happens?????


    Thanks


    ------------------------------
    alejandro hernandez
    Mexico City
    ------------------------------



  • 5.  RE: Patch Installation requires more than 1 GB in MX

    Community Manager
    Posted 04-08-2020 11:57
    @alejandro hernandez if you created a support ticket, I would continue with them so that they can help you resolve the issue. Let us know how the issue is resolved once you hear back from them. I'm interested!  ​

    ------------------------------
    Christopher Detzel
    Community Manager
    Imperva
    ------------------------------



  • 6.  RE: Patch Installation requires more than 1 GB in MX

    Posted 04-14-2020 14:24
    The solution was a Fresh install to MX in version 13.5.0.35 and import the backup
    Because during the upgrade, the file was corrupted

    ------------------------------
    alejandro hernandez
    Mexico City
    ------------------------------