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  • 1.  How to collect SOM GTI

    Posted 11-24-2021 02:33
    Dear Team,

    Please let me how to collect SOM gti.

    Thanks & Regards,
    Bachchulal Varma
    #DatabaseActivityMonitoring

    ------------------------------
    Endpoint Team
    Deputy Manager
    NPCI
    Mumbai
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  • 2.  RE: How to collect SOM GTI

    Posted 11-25-2021 06:10
    HI Endpoint team,

    For SOM you can collect the GTI from CLI.
    You can refer to the following article - https://docs.imperva.com/howto/9451c27f


    This article describes how to collect Logs (Get-Tech-Info) of the MX Server and the Gateway, if requested by support.

    There are two different options available for collecting the logs: 

    • From the CLI
    • From the GUI

    NOTE: for SOM devices the only option to collect logs is via the CLI method 

    From CLI 

    • SSH to the appliance (MX or GW)

    Login to MX and GW as root 

    Run "impctl support get-tech-info --last-server-archives=5 --case-number=123456" 

    • Collect the generated file from /var/tmp/ or /tmp and send it to support.

    I hope this helps!

    Thanks,

    ------------------------------
    Orkun Utku
    Senior Sales Engineer
    Belfast
    ------------------------------

    Original Message