Imperva Cyber Community

  • 1.  GW GTI failed from MX GUI

    Posted 10-21-2021 10:41
    Hi everyone


    I wonder if anyone has seen this issue before and how you solved it

    1- I tried to get a GTI of one of the DBFs of a customer and I got this message. The file is empty.



    2- But from that DBF02 CLI I was able to get it



    I apreciate any help on this

    Regards







    #AllImperva

    ------------------------------
    Freddy Brito
    Technician
    Daitek S.A.
    Buenos Aires
    ------------------------------


  • 2.  RE: GW GTI failed from MX GUI

    Community Manager
    Posted 10-22-2021 05:52

    @Karol Gruszczynski@Cezmi Cal @Cj Kuo

    Would you have any thoughts on Freddy's issue? ​​​​

    ------------------------------
    Sarah Lamont(csp)
    Digital Community Manager
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  • 3.  RE: GW GTI failed from MX GUI

    Posted 10-22-2021 09:11
    Hi,
    Cezami's solution could help.

    I had a similar issue with the reports file.
    Please check:
    1. free space on HDD - "df -hk" - look at "/" root partition.
    2. Try to find where the file has been saved -> go to the root partition, and use the command "find" -> example: find . | grep part_of_file_name
    the file name you can see on the screen when you click on the link
    3. check the permissions  -> I think should be mxserver:mxserver - if don't then try to change it.
    4. On my printscreen is an example from the OneBox MX.




    ------------------------------
    Karol Gruszczynski
    IT SECURITY EXPERT
    Trafford IT
    Warsaw
    ------------------------------



  • 4.  RE: GW GTI failed from MX GUI

    CHAMPION
    Posted 10-22-2021 07:23
    Hi Freddy,

    Could you change your browser or clear the cache of the browser and try again please?

    ------------------------------
    Cezmi Cal
    technical support engineer
    Barikat Cyber Security
    Ankara
    ------------------------------



  • 5.  RE: GW GTI failed from MX GUI

    Posted 10-26-2021 10:39
    Hi everyone

    Thanks for your comments regarding this issue.  At the moment, I opened a support case and was detected a crash in the GW. The recommendation from support is to restart it I see it this solved the issue.

    I'll do that and update this post once I have more news.  :)

    Thanks again

    ------------------------------
    Freddy Brito
    Technician
    Daitek S.A.
    Buenos Aires
    ------------------------------