Imperva Cyber Community

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  • 1.  Mobile Authentication troubleshooting

    Posted 02-03-2021 11:27
    Hi there,

    I've tried the Imperva Android app and it doesn't seem to work with my my.imperva.com username-password combination.
    Is there some other user account required for the Android app? Does it not work with accounts using 2FA?

    Thanks in advance!
    #CloudWAF(formerlyIncapsula)

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    David Sloane
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  • 2.  RE: Mobile Authentication troubleshooting

    Posted 02-04-2021 02:56
    Edited by Itai Gal 02-04-2021 02:56
    Username-Pass combo should've worked. Can you please DM me your account number and user email address so that we can troubleshoot?

    itai.gal@imperva.com

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    Itai Gal
    Product Manager
    Imperva
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    Original Message


  • 3.  RE: Mobile Authentication troubleshooting

    Posted 02-08-2021 14:59
    Thanks - I've sent that information!

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    David Sloane
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    Original Message