Hi Nicholas
Thank you for your question.
Looking at the support case you logged, it seems that you are not registered as a customer, a response should have been sent to you specifying this and asking for more information.
Could you please elaborate more regarding which website you are referring to so I can further assist. (I have sent you a private note via community 6 days ago to which I didn't get a response, so sending again).
Feel free of answering me publicly or privately.
Best regards
Doron
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Doron Tzur
Customer Success Manager
Tel Aviv CA
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Original Message:
Sent: 05-18-2021 10:18
From: Nicholas Stantzos
Subject: I cannot log into my web site.
Hi I cannot get into my website. Each time I go to log in I get the error message below. I have tried to call support and I still have not had any resolution.
DOException: SQLSTATE[HY000] [2054] The server requested authentication method unknown to the client in lock_may_be_available() (line 163 of /home2/hegedus/public_html/includes/lock.inc).
#AllImperva
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Nicholas Stantzos
NJS Productions
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