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I cannot log into my web site.

  • 1.  I cannot log into my web site.

    Posted 05-19-2021 09:59
    Hi I cannot get into my website.  Each time I go to log in I get the error message below.  I have tried to call support and I still have not had any resolution. 
    DOException: SQLSTATE[HY000] [2054] The server requested authentication method unknown to the client in lock_may_be_available() (line 163 of /home2/hegedus/public_html/includes/lock.inc).
    #AllImperva

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    Nicholas Stantzos
    NJS Productions
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  • 2.  RE: I cannot log into my web site.

    Imperva Employee
    Posted 05-30-2021 04:18

    Hi Nicholas
    Thank you for your question.
    Looking at the support case you logged, it seems that you are not registered as a customer, a response should have been sent to you specifying this and asking for more information.
    Could you please elaborate more regarding which website you are referring to so I can further assist. (I have sent you a private note via community 6 days ago to which I didn't get a response, so sending again).
    Feel free of answering me publicly or privately.

    Best regards
    Doron



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    Doron Tzur
    Customer Success Manager
    Tel Aviv CA
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