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I cannot log into my web site.

  • 1.  I cannot log into my web site.

    Posted 28 days ago
    Hi I cannot get into my website.  Each time I go to log in I get the error message below.  I have tried to call support and I still have not had any resolution. 
    DOException: SQLSTATE[HY000] [2054] The server requested authentication method unknown to the client in lock_may_be_available() (line 163 of /home2/hegedus/public_html/includes/

    Nicholas Stantzos
    NJS Productions

  • 2.  RE: I cannot log into my web site.

    Imperva Employee
    Posted 17 days ago

    Hi Nicholas
    Thank you for your question.
    Looking at the support case you logged, it seems that you are not registered as a customer, a response should have been sent to you specifying this and asking for more information.
    Could you please elaborate more regarding which website you are referring to so I can further assist. (I have sent you a private note via community 6 days ago to which I didn't get a response, so sending again).
    Feel free of answering me publicly or privately.

    Best regards

    Doron Tzur
    Customer Success Manager
    Tel Aviv CA