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Creating a Support Case for DAM Products - How to Capture the required information
Stefan Pynappels
05-06-2020 09:04
Hi there, I want to show you an easy way to get the required information for your Database Activity ...
Ira Miga
05-19-2020 05:48
Great stuff! ------------------------------ Ira Miga Imperva Knowledge Engineer ------------------------------ ...
1.
Creating a Support Case for DAM Products - How to Capture the required information
3
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Stefan Pynappels
Posted 05-06-2020 09:04
Edited by Christopher Detzel 05-06-2020 10:12
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Hi there, I want to show you an easy way to get the required information for your
Database Activity Monitoring (DAM)
product before opening a case.
Before you open a support case, for troubleshooting purposes, we will show you how to get the necessary information:
1. MX Challenge Code
2. Agent OS
3. Agent DB
4. Agent Version
5. Detailed Problem Statement, with screenshots if possible
#DatabaseActivityMonitoring
------------------------------
Stefan Pynappels
Escalation Engineer
Imperva
------------------------------
2.
RE: Creating a Support Case for DAM Products - How to Capture the required information
0
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Ira Miga
Posted 05-19-2020 05:48
Options Dropdown
Great stuff!
------------------------------
Ira Miga
Imperva
Knowledge Engineer
------------------------------
Original Message
Original Message:
Sent: 05-06-2020 09:04
From: Stefan Pynappels
Subject: Creating a Support Case for DAM Products - How to Capture the required information
Hi there, I want to show you an easy way to get the required information for your
Database Activity Monitoring (DAM)
product before opening a case.
Before you open a support case, for troubleshooting purposes, we will show you how to get the necessary information:
1. MX Challenge Code
2. Agent OS
3. Agent DB
4. Agent Version
5. Detailed Problem Statement, with screenshots if possible
#DatabaseActivityMonitoring
------------------------------
Stefan Pynappels
Escalation Engineer
Imperva
------------------------------
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