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Error FAM

  • 1.  Error FAM

    Posted 01-13-2020 08:50
    Hi 

    I have a issue with Imperva solution FAM.
    I have a problem with the file audit,  the user always is "unresolved user". I know that to resolve this i need to extrat the kerberos key  but every day it extract the kerberos key successfully and the issue continue. 

    File Audit

    File Audit

    The server are Windows.
    The topolgy implementation is bridge.

    can they help me?

    Thanks.
    #AllImperva

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    Ivan Velasquez
    i2ss
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  • 2.  RE: Error FAM

    Imperva Employee
    Posted 01-14-2020 07:33
    Ivan - what version are you running

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    Phil Klassen
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  • 3.  RE: Error FAM

    Posted 01-14-2020 14:59
    Hi Phil 

    Version MX: 13.5.0.20
    Version GW: 13.5.0.20

    thanks for your help. 


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    Ivan Velasquez
    i2ss
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  • 4.  RE: Error FAM

    Imperva Employee
    Posted 01-14-2020 15:28
    Unfortunately I suspect you are encountering a known bug 
    In V13 we had some code changes that impacted our ability to decrypt using keberos 
    We have a solution for DB - advanced monitoring 

    But for FAM we require a code change 
    The bug is SPHR-74501

    The good news is that it will be part of 13.6 which was just released today

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    Phil Klassen
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  • 5.  RE: Error FAM

    Posted 01-15-2020 11:07
    Hi Phil

    can i  update from 13.5 to 13.6 with the file SecureSphere V13.6.0-x86_64-Patch30_0.x?  or i need a clean installation.

    how can  i update from version 13.5 to 13.6?

    Thanks 



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    Ivan Velasquez
    i2ss
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  • 6.  RE: Error FAM

    Imperva Employee
    Posted 01-15-2020 11:17
    going from 13.5 to 13.6 can be achieved via a patch - it does not require an upgrade 

    you can find patch instructions at
    https://docs.imperva.com/bundle/v13.6-release-notes/page/59340.htm

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    Phil Klassen
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