Imperva Cyber Community

Expand all | Collapse all

Renew Subscription

  • 1.  Renew Subscription

    Posted 05-12-2020 07:08
    Hi,
    I have SS-WAF-X251 -H1 device that with WAF module and Expire date on 7-Nov-2019. I need to renew and I want to know if I miss any activation time due to expired before?

    Thanks
    #All Imperva

    ------------------------------
    Rayan Nasiri
    ------------------------------


  • 2.  RE: Renew Subscription

    Imperva Employee
    Posted 05-12-2020 10:58
    Hi Rayan,
    I am not sure what you are asking. If your license is perpetual you can use WAF GW (securesphere WAF), however, no updates or support will be available. If the license is not perpetual, you will not be able to login and must get an active license.

    Please contact your sales representative to renew. You can reply to this message privately and I can see who your representative is.

    Thank you.
    Scott

    ------------------------------
    Scott Morgan
    Impreva
    ------------------------------



  • 3.  RE: Renew Subscription

    Posted 05-20-2020 02:17

    Hi Scott

    Thanks for your reply,

     

    My Subsections  are as follow:

    1- SS-WAF-X251-R-SL1  Expire date is : 11-July-2019

    2- SS-M12-R-SL1   Expire date is : 11-July-2019

    3- SB-WAF-TRS-s5-R-TR0  Expire daye is : 11-July-2019

    Now, in renew partner said that due to delay till July 11th 2020 I will have expiration date, Just 2 months!!! Is it true? For example for other devices like Fortinet, after Expiration date we lost maximum 6 months. Is there any document for expired subscriptions about Imperva products?

    Anyway, my partner said that I have to buy 2 years subscription and must paid for 2 years!!!

    Rgs



    ------------------------------
    Rayan Nasiri
    ------------------------------