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Integration with BMC Remedy ticketing tool.

  • 1.  Integration with BMC Remedy ticketing tool.

    Posted 06-28-2021 03:37
    DEAR TEAM,

    I WANT TO INTEGRATE imperva database activity monitoring tool to BMC remedy ticketing tool for generating the ticket for dam alert. But while communication we are getting below error. 

    CreateIncidentRemedyDriver.java:144) - Failed to create incidnet

    com.sun.xml.internal.ws.client.ClientTransportException: HTTP transport error: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: java.security.cert.CertPathBuilderException: Unable to find certificate chain.

    at com.sun.xml.internal.ws.transport.http.client.HttpClientTransport.getOutput(HttpClientTransport.java:117)

    at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:208)

    at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.processRequest(HttpTransportPipe.java:130)

    at com.sun.xml.internal.ws.transport.DeferredTransportPipe.processRequest(DeferredTransportPipe.java:124)

    at com.sun.xml.internal.ws.api.pipe.Fiber.__doRun(Fiber.java:1121)


    #DatabaseActivityMonitoring

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    Security.Dam Security.Dam
    DAM
    Kolkata
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  • 2.  RE: Integration with BMC Remedy ticketing tool.

    Imperva Employee
    Posted 30 days ago
    Hello,

    From the logs this looks like a SSL certificate issue. 

    The error message explains that MX cannot find the certificate of your BMC Server in its certificate chain and was unable to establish SSL connection with your BMC Server.
    You will need to import your BMC Remedy Server's certificate into the Management Server's  certificate chain.

    If this requires further troubleshooting, kindly reach out to Imperva Support at support@imperva.com.

    Kind Regards,
    Atanu Chakraborty

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    Atanu Chakraborty
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