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SSH to the primary management server

  • 1.  SSH to the primary management server

    Posted 05-26-2021 05:43
    Hi there,
    I have two management servers in HA mode but I can not access directly to the primary server via ssh.
    currently I can only ssh to the primary management server through the secondary server under admin mode.
    So is it possible to ssh directly to the primary server? or maybe I have to reset the admin password on the primary server?
    Thanks
    #On-PremisesWAF(formerlySecuresphere)

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    Tho Nguyen Tien
    Security Operation Center Director
    HCM
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  • 2.  RE: SSH to the primary management server

    Imperva Employee
    Posted 07-21-2021 03:46
    Hello Tho Nguyen,

    Thank you for posting your question here on Imperva Community.

    Since it is unknown whether this is a newly MX-HA deployment, nor the characteristics of the situation, please use the following info in order to mitigate the situation:
    1. Make sure required ports are open on both members: https://docs.imperva.com/bundle/v12.6-administration-guide/page/60527.htm 
     
    2. Verify which node is indeed the Active one, by running the following CLI command on both nodes - impctl server ha status

    In case the issue persist, I would advise to raise a case with our Technical Support team, for a better troubleshooting.



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    Refael Elashvili (csp)
    Product Support Engineer
    Ottawa ON
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