We are doing the implementation for the DAM/DBF solution at MEWA – KSA , we have deployed the Imperva Virtual Appliances MX1(10.156.100.115) , MX2(10.156.100.116), GW1 (10.156.100.117) & GW2 (10.156.100.118).
After the FTL & initial configuration of the MX we have configured the MX-HA . MX-HA is successfully setup (VIP 10.176.100.121) as per the documentation given in administration guide however we are unable to register the Gateways to MXHA VIP.
A brief as to what we have done.
Deployed 2 MX VM 150 from 14.5 OVF Package
Deployed HA on VM150 As MXHA Package was not available for 14.5 and as suggested by Support to use 14.6 MXHA package .
Created 2 GW V6500 , done the initial FTL configuration and encountered the below issue while registering to the management server MX150.
Upon checking the logs with impctl show log command we found the below error.
Error:
impctl show log | grep FATAL
impctl_legacy gateway register FATAL [impctl/bin/gateway/register:555 _verify_compatible_mx_version_and_product_type] _verify_compatible_mx_version_and_product_type: No response from Management Server for the product query. Please contact support. (exit status: 100)
impctl_legacy gateway register FATAL [impctl/bin/gateway/register:693 register_gateway] Cannot connect to 10.156.100.121:8083 [HTTP: 450 APP: response code is 450. no elements eaec060e-9122-4f3e-b792-52f46f27e7e9 of type [Gateway] not found.] (exit status: 100)
impctl_legacy --no-trace gateway register --encoded-password U2FsdGVkX19k057JznqD/UUwMSLuMLad7howIu0cnhc= FATAL [impctl/bin/gateway/register:555 _verify_compatible_mx_version_and_product_type] _verify_compatible_mx_version_and_product_type: No response from Management Server for the product query. Please contact support. (exit status: 100)
impctl_legacy --no-trace gateway register --encoded-password U2FsdGVkX19k057JznqD/UUwMSLuMLad7howIu0cnhc= FATAL [impctl/bin/gateway/register:693 register_gateway] Cannot connect to 10.156.100.121:8083 [HTTP: 450 APP: response code is 450. no elements 50d016fd-cced-4014-b05b-0cf0e4f89acf of type [Gateway] not found.] (exit status: 100)
impctl_legacy --no-trace gateway start --prepare FATAL [impctl/bin/gateway/start:134 main] Cannot register gateway (vendor: Imperva) (exit status: 7)
impctl_legacy --no-trace service start gateway --prepare FATAL [impctl/bin/service/start:217 main] Failed to start service "gateway". (exit status: 7)
impctl_legacy --no-trace start --prepare FATAL [impctl/bin/start:81 start_gateway] Cannot start gateway (exit status: 7)
impctl_legacy boot FATAL [impctl/bin/boot:169 main] Cannot start --prepare (exit status: 7)
[root@Prod-Imperva-GW2 ~]# timed out waiting for input: auto-logout
We are stuck with this issue and unable to move forward with the Implementation of DAM solution.
Thanks in advance.
Aleemuddin
#DatabaseActivityMonitoring------------------------------
Aleemuddin Mohammed
Oracle Database Administrator
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