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Patching SecureSphere 13.5.0.20_0 to 13.6.0.40 - Failed Upgrade

  • 1.  Patching SecureSphere 13.5.0.20_0 to 13.6.0.40 - Failed Upgrade

    Posted 20 days ago
    Hi All,

    A couple of weeks ago, i tried patching SecureSphere 13.5.0.20_0 to 13.6.0.40.
    Gateway was restarting itself out of no reason(we think that due to heavy traffic there must be a kernel panic or whatsoever.).
    Also it was enabled the high availability mode so fail open kits were not effective as well. Well tried to fix it but failed.
    Later we downgraded back to 13.5.0.20.
    No problem so far.
    Any ideas/solutions for this issue?



    #On-PremisesWAF(formerlySecuresphere)

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    murat alagoz
    TAF
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  • 2.  RE: Patching SecureSphere 13.5.0.20_0 to 13.6.0.40 - Failed Upgrade

    Community Manager
    Posted 20 days ago
    @murat alagoz

    There is another post similar to this one. Find @dat thanh post on Upgrade to 13.6.0.40​​. Maybe he can also provide additional insights. There could be a fix for this, but to get it, you will need to contact our support team. Please refer to this link to get help from support. I hope that helps!

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    Christopher Detzel
    Community Manager
    Imperva
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