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Creating a Support Case for DAM Products - How to Capture the required information

  • 1.  Creating a Support Case for DAM Products - How to Capture the required information

    Posted 05-06-2020 09:04
    Edited by Christopher Detzel 05-06-2020 10:12
    Hi there, I want to show you an easy way to get the required information for your Database Activity Monitoring (DAM) product before opening a case. 

    Before you open a support case, for troubleshooting purposes, we will show you how to get the necessary information:

    1. MX Challenge Code
    2. Agent OS
    3. Agent DB
    4. Agent Version
    5. Detailed Problem Statement, with screenshots if possible



    #DatabaseActivityMonitoring

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    Stefan Pynappels
    Escalation Engineer
    Imperva
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  • 2.  RE: Creating a Support Case for DAM Products - How to Capture the required information

    Posted 05-19-2020 05:48
    Great stuff!

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    Ira Miga
    Imperva
    Knowledge Engineer
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