Imperva Cyber Community

Expand all | Collapse all

Creating a Support Case for DAM Products - How to Capture the required information

  • 1.  Creating a Support Case for DAM Products - How to Capture the required information

    Imperva Employee
    Posted 26 days ago
    Hi there, I want to show you an easy way to get the required information for your Database Activity Monitoring (DAM) product before opening a case. 

    Before you open a support case, for troubleshooting purposes, we will show you how to get the necessary information:

    1. MX Challenge Code
    2. Agent OS
    3. Agent DB
    4. Agent Version
    5. Detailed Problem Statement, with screenshots if possible



    #DatabaseActivityMonitoring

    ------------------------------
    Stefan Pynappels
    Escalation Engineer
    Imperva
    ------------------------------


  • 2.  RE: Creating a Support Case for DAM Products - How to Capture the required information

    Imperva Employee
    Posted 14 days ago
    Great stuff!

    ------------------------------
    Ira Miga
    Imperva
    Knowledge Engineer
    ------------------------------