Imperva Cyber Community

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  • 1.  Too enough information on this

    Posted 12-01-2020 10:27
    Hello Everyone,
    I get this message when I try to install Manager on a Solaris Box. The agent is already up and running.

    Test 12: Package Instance. Failed Operation aborted. For more information, see the Prerequisite Tests for non-Windows Agents in the Installing Agents chapter in the SecureSphere Administration Guide.

    This is not enough information to troubleshoot. Unless I'm missing something.
    Can you point me in the right direction.
    #Advanced Bot Protection
    #API Security
    #Account Take Over
    #Attack Analytics
    #Cloud WAF (formerly Incapsula)
    #Cloud Data Security
    #Content Delivery Network
    #DatabaseActivityMonitoring
    #Data Masking (formerly Camouflage)
    #Data Risk Analytics (formerly CounterBreach)
    #DDoS Protection for Networks
    #DDoS Protection for Websites
    #ImpervaAgent
    #Load Balancer
    #On-PremisesWAF(formerlySecuresphere)
    #RASP
    #Imperva Agent for zOS
    #All Imperva

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    Tyrone Billups
    Ally Financial
    Charlotte NC
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  • 2.  RE: Too enough information on this

    Posted 12-01-2020 12:34
    Tyrone,
    Without more information, Test #12 is usually the check to see if the package is already installed.  If the current version is already installed it will fail this step.​  If it is already installed in it probably in /opt/imperva/agentinstaller/bin  Go run the racli in this folder and register/start the agent.

    ------------------------------
    Paul Hammons
    Imperva Senior Sales Engineer
    Cape Coral, Florida
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    Original Message