Imperva Cyber Community

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  • 1.  Create New user for Imperva DAM Secure spehere.

    Posted 12 days ago

    I am facing challenges accessing the Imperva DAM GUI, I lost the LDAP server conection  and  we forgot the password for the admin user (webco123). Could someone help create a new user directly in the database? I have access to my machine and the database. via ssh  and console CLI.


    #AllImperva

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    Adilson Costa
    Cyber security Analyst
    Banco Bai Angola
    Torres Bai
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  • 2.  RE: Create New user for Imperva DAM Secure spehere.

    Posted 12 days ago
    Edited by Syed Noor Fazal 11 days ago

    Hello Adilson Costa,

    Thank you for the post, if you are able to connect to the device through console, then would suggest to reset the admin password, can you please confirm the exact MX version, so that can share the exact steps.



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    Syed Noor Fazal
    Product Support Engineer
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  • 3.  RE: Create New user for Imperva DAM Secure spehere.

    Posted 11 days ago

    Hi Syed Noor Fazal , 
    Thank you, My Version is SecureSphere 14.5.1.10_0



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    Adilson Costa
    Cyber security Analyst
    Banco Bai Angola
    Torres Bai
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  • 4.  RE: Create New user for Imperva DAM Secure spehere.

    Posted 10 days ago

    Hello Adilson Costa,

    1. Login to the MX via SSH as user root
    2. Run the command "su - oracle"
    3. Login to the local database by running the command "sqlplus secure/<password of secure user>". For example "sqlplus secure/webco123"
    4. Enter the following queriy
      update conf_secure_members set password = '$2a$10$OLHPigff4k2d9KhoM1vQP.EsBAgLJu0ZXlxKlGOqIxIQpEeaIWpIW' where name = 'admin';
      COMMIT;
    5. Type "exit" to exit the sqlplus prompt then "exit" again to return to the root unix prompt.

    6. Go to the Web interface and enter "admin" as the user, and the password "admin12"


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    Syed Noor Fazal
    Product Support Engineer
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  • 5.  RE: Create New user for Imperva DAM Secure spehere.

    Posted 10 days ago

    Hi Syed Noor Fazal Thanks, the problem is fixed, well done.



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    Adilson Costa
    Cyber security Analyst
    Banco Bai Angola
    Torres Bai
    ------------------------------