Imperva Cyber Community

I am facing challenges accessing the Imperva DAM GUI, I lost the LDAP server conection  and  we forgot the password for the admin user (webco123). Could someone help create a new user directly in the database? I have access to my machine and the database. via ssh  and console CLI.

#AllImperva

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Adilson Costa
Cyber security Analyst
Banco Bai Angola
Torres Bai
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Hello Adilson Costa,

Thank you for the post, if you are able to connect to the device through console, then would suggest to reset the admin password, can you please confirm the exact MX version, so that can share the exact steps.

------------------------------
Syed Noor Fazal
Product Support Engineer

Original Message:
Sent: 10-21-2024 07:12
From: Adilson Costa
Subject: Create New user for Imperva DAM Secure spehere.

I am facing challenges accessing the Imperva DAM GUI, I lost the LDAP server conection  and  we forgot the password for the admin user (webco123). Could someone help create a new user directly in the database? I have access to my machine and the database. via ssh  and console CLI.

#AllImperva

------------------------------
Adilson Costa
Cyber security Analyst
Banco Bai Angola
Torres Bai
------------------------------

Hi Syed Noor Fazal , 
Thank you, My Version is SecureSphere 14.5.1.10_0

Hello Adilson Costa,

Thank you for the post, if you are able to connect to the device through console, then would suggest to reset the admin password, can you please confirm the exact MX version, so that can share the exact steps.

------------------------------
Syed Noor Fazal
Product Support Engineer

Original Message:
Sent: 10-21-2024 07:12
From: Adilson Costa
Subject: Create New user for Imperva DAM Secure spehere.

I am facing challenges accessing the Imperva DAM GUI, I lost the LDAP server conection  and  we forgot the password for the admin user (webco123). Could someone help create a new user directly in the database? I have access to my machine and the database. via ssh  and console CLI.

#AllImperva

------------------------------
Adilson Costa
Cyber security Analyst
Banco Bai Angola
Torres Bai
------------------------------

Hello Adilson Costa,

1. Login to the MX via SSH as user root
2. Run the command "su - oracle"
3. Login to the local database by running the command "sqlplus secure/<password of secure user>". For example "sqlplus secure/webco123"
4. Enter the following queriy
   
   update conf_secure_members set password = '$2a$10$OLHPigff4k2d9KhoM1vQP.EsBAgLJu0ZXlxKlGOqIxIQpEeaIWpIW' where name = 'admin';
   COMMIT;

5. Type "exit" to exit the sqlplus prompt then "exit" again to return to the root unix prompt.

6. Go to the Web interface and enter "admin" as the user, and the password "admin12"

Hi Syed Noor Fazal , 
Thank you, My Version is SecureSphere 14.5.1.10_0

Hello Adilson Costa,

Thank you for the post, if you are able to connect to the device through console, then would suggest to reset the admin password, can you please confirm the exact MX version, so that can share the exact steps.

------------------------------
Syed Noor Fazal
Product Support Engineer

Original Message:
Sent: 10-21-2024 07:12
From: Adilson Costa
Subject: Create New user for Imperva DAM Secure spehere.

I am facing challenges accessing the Imperva DAM GUI, I lost the LDAP server conection  and  we forgot the password for the admin user (webco123). Could someone help create a new user directly in the database? I have access to my machine and the database. via ssh  and console CLI.

#AllImperva

------------------------------
Adilson Costa
Cyber security Analyst
Banco Bai Angola
Torres Bai
------------------------------