Maximizing the Support Experience: Everything you want to know about successful support engagement

When:  Sep 26, 2023 from 15:00 to 16:00 (UTC)
Associated with  Imperva Cyber Community

Join Nick Moody and James Tanner, support leaders, for a deep dive into Imperva Support processes. 

During this session, the team will provide all the information you need to make your engagements with the Imperva Customer Support Team as successful as possible. 


Webinar highlights:

  • An overview on how to engage effectively with Imperva support

  • Discover how to navigate our customer support portal to create your case when a technical issue arises

  • Gain understanding on prioritizing cases and adding severity levels

  • Guidance on when and how to escalate with Imperva support

  • Become a member of the Imperva support team, exploring what happens behind the curtain while resolving an issue

  • Learn about available tools, resources and troubleshooting information

  • Contact Information for Imperva Support and our recommended next steps for success

  • Live Q&A.


Don’t miss this opportunity to engage with our experts and learn how to get the best out of your support experience with Imperva, see you there!


P.S. Can’t attend the live webinar? No worries! Register anyway, and we’ll send you a recording of the session to enjoy at your convenience!

#Account Take Over



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