During the First-Time Login (ftl) on new GW, we should key in the same "secure" user's password with Management Server (MX).
This is used to register the GW with MX.
First-Time Login for the Gatewayhttps://docs.imperva.com/bundle/v14.8-dam-vmware-installation-guide/page/65037.htm------------------------------
Stefan Sia
Product Support Engineer
Imperva Singapore
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Original Message:
Sent: 03-01-2022 01:45
From: Debajyoti Paul
Subject: Gateway could not be registered with the SecureSphere management server.
Hi All,
Greeting for the day. !
Facing error while implementing new gateway. Getting error while booting process and it's get failed.
Gateway version is 14.4.1.10._0.
Showing like this.
Warning: The gateway could not be registered with the SecureSphere management server.
Please check that the following are true:
1. You supplied the correct password and IP address for the management server
2. The management server is running
3. You supplied the correct name of the gateway destined to be replaced by this gateway(Optional)
4. If the Server is in Trust enforce mode make sure GW is in FIPS mode and that the GW does not contain non ssl listener
If either of these is not true, correct and try again.
impctl boot ... [ FAILED ]
Error: The transaction has failed. For more information, execute 'impctl show log' for details!, Press <Enter> to continue:
[root@XYZ ~]# impctl restart service
Stopping SecureSphere gateway ... [ OK ]
Starting SecureSphere gateway ...[FAILED]
01/03/2022 10:23:38.847139 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 1 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:23:44.433890 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 2 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:23:50.018848 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 3 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:23:55.578772 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 4 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:24:01.140658 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 5 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:24:06.760400 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 6 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:24:12.373522 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 7 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:24:19.238017 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 8 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:24:24.864826 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 9 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:24:30.449665 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: Response from Management Server for the product query attempt 10 failed. Retrying. Max. retry attempts: 10
01/03/2022 10:24:36.068914 [log_error] /mnt/workspace/ci-dam_14.4.1.10-pipeline-dam/Gateway/src/argus/gwlib/TrustUtils.cpp:1225 platformGetAction - failed to perform Http Get action to MX on URL- /SecureSphere/gateway_request/mx_product_info. Http code: 400.
_verify_compatible_mx_version_and_product_type: No response from Management Server for the product query. Please contact support. (exit status: 100)
Cannot connect to X.X.X.X:8083 [HTTP: 450 APP: response code is 450. Invalid Password] (exit status: 100)
Cannot register gateway (vendor: Imperva) (exit status: 7)
Failed to start service "gateway". (exit status: 7)
Cannot start gateway (exit status: 7
If anyone had facing the same challenge while deploying new gateway. Please suggest on this.
Regards,
#DatabaseActivityMonitoring
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Debajyoti Paul
IT security manager
Dubai
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