Imperva Cyber Community

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  • 1.  Imperva support form not functioning?

    Posted 4 days ago
    Anyone here attempted to submit a support ticket recently?
    https://support.imperva.com/s/create-case

    Tried in multiple browsers - the form fields don't seem to respond at all.

    Thanks.
    #CloudWAF(formerlyIncapsula)

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    Todd B
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  • 2.  RE: Imperva support form not functioning?

    Community Manager
    Posted 4 days ago

    Hi Todd,

    Thanks for posting. 

    Can I just check that you made a selection in the product category first? The other fields don't respond if no selection has been made there.

    Thanks,

    Sarah



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    Sarah Lamont(csp)
    Digital Community Manager
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  • 3.  RE: Imperva support form not functioning?

    Imperva Employee
    Posted 4 days ago
    Remember if you ever have a problem with the web form, you can always call 1 (866) 926-4678 or email support@incapsula.com for CWAF issues (support@imperva.com for everything else). 

    (as long as the email you are sending from is set up in our system - which for CWAF means you have a login account)

    Jim

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    Jim Burtoft (Prm)
    SE
    Imperva
    State College PA
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  • 4.  RE: Imperva support form not functioning?

    Posted 4 days ago
    These radio buttons for product selection are not loading. They do not appear in the HTML - there is an empty div in that position. Again, this is consistent across multiple browsers. 
    I'll try emailing support. Thanks for responding!

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    Todd B
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  • 5.  RE: Imperva support form not functioning?

    Community Manager
    Posted 3 days ago

    You're welcome. I hope you get the answers you need. 

    Let us know if you need any further help.

    Thanks,

    Sarah



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    Sarah Lamont(csp)
    Digital Community Manager
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