Imperva Cyber Community

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  • 1.  Agent hasn't captured traffic on any of the monitored interfaces

    Posted 04-09-2024 08:32

    Dear All,

    Any work around for the below alert :

    Agent hasn't captured traffic on any of the monitored interfaces for the last 250 minutes. This might be caused by a change in the Secure Sphere configuration or in the configuration of the protected server 

    Regards,


    #DatabaseActivityMonitoring

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    Assem Adel
    Cairo
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  • 2.  RE: Agent hasn't captured traffic on any of the monitored interfaces

    Posted 04-19-2024 04:23

    Hi Assem,

    Two quick thoughts...

    1)  If you're questioning the alert because, you know for a fact that there has been traffic that's configured to be monitored, that you received this alert (and also if the traffic was not in fact audited), I recommend that you open a case with Imperva Support.

    2)  If you're concerned that the alert is indicating an auditing/security problem (because data is not being monitored), there are actually many potential troubleshooting steps to consider.  However, if you can, I'd start at the beginning and review the agent configuration of configured/detected DB interfaces, and then (if possible) validate a connection and query to that DB interface directly or via a DBA, etc...

    Since it's been a little while, can you share an update on where you're at with this issue, and share any additional details or troubleshooting steps?  I'm a fan of the basic troubleshooting steps/documentation of:

    1. what did you expect to happen,
    2. what really happened, and
    3. what steps can you take to duplicate the issue (and/or share a screenshot or video if applicable)

    .

    We're looking forward to your update/feedback.

    Thanks,



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    John Thompson
    Director, Channel Presales
    Imperva
    San Diego CA
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  • 3.  RE: Agent hasn't captured traffic on any of the monitored interfaces

    Posted 12 days ago

    Hi John Thompson i have a issue 

    Agent XXX is experiencing problems monitoring traffic through one or more of the channels. Possible causes may include:

    • A software compatibility issue
    • A configuration mismatch

      Are you able to help me in solving this problem?


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    Dicky a Setiono
    Security Engineer
    BANK BNI SYARIAH, PT
    Jakarta
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