Did this ever get resolved and, if so, what was the solution? I'm having the same problem.
------------------------------
Henry Boone
Security
GEICO General Insurance Company, Inc.
Chevy Chase MD
------------------------------
Original Message:
Sent: 12-14-2022 16:25
From: Jorge Aguila
Subject: Error trying to open a case
Hello,
im using the support portal, my email is jaguila@neosecure.com. i still have the issue. i tried chrome and firefox
Regards.
------------------------------
Jorge Aguila
engineer
NEOSECURE S.A
Región Metropolitana
Original Message:
Sent: 12-10-2022 12:24
From: Syed Noor Fazal
Subject: Error trying to open a case
Hello Jorge,
Can you please try with the different browser and please?
May I confirm if you are trying to use your customer support portal or your partner portal to submit this ticket and what email id you are using to open a support ticket?
------------------------------
Syed Noor Fazal
Product Support Engineer
Original Message:
Sent: 12-09-2022 07:51
From: Jorge Aguila
Subject: Error trying to open a case
Hello everyone,
I'm trying to open a case for jSonar, but when I submit, I get the image error, I already tried from my account and a colleague from my team tried from his personal account and the same thing happens.
Regards.
#AllImperva
#jSonar
------------------------------
Jorge Aguila
engineer
NEOSECURE S.A
Región Metropolitana
------------------------------