Hi Team,
Have you encountered the same issue with Imperva DAM VM using VMWare Workstation? I'm trying to update the version form v14.7.1.10_0 to v14.7.1.31_0 but encountered the issue below.
"Fri Oct 7 09:57:58 CEST 2022 - securesphere_patch: Starting Patch Pre Checks UpdateInfo failed: VMware Guest API is not enabled on the host
Fri Oct 7 09:57:59 CEST 2022 - securesphere_patch: ERROR: VMWare Ballooning was detected. To prevent potential ballooning issues, installation was cancelled. Please resolve according to the "Balloon State" section in the "SecureSphere- ---- Patch installation Failed - for more details: - /var/log/securesphere_patch.log ----"
Tried several times but still the same issue. I also checked the logs and found this.
"S[root@V147110_DAM_OneBox ~]# cat /var/log/securesphere_patch.log
Sat Oct 8 13:24:43 CEST 2022 - securesphere_patch: ####################################################
Sat Oct 8 13:24:43 CEST 2022 - securesphere_patch: SecureSphere 14.7.1-31_0 patch installation was started
Sat Oct 8 13:24:43 CEST 2022 - securesphere_patch: Starting Patch Pre Checks
Sat Oct 8 13:24:44 CEST 2022 - securesphere_patch: ERROR: VMWare Ballooning was detected. To prevent potential ballooning issues, installation was cancelled. Please resolve according to the "Balloon State" section in the "SecureSphere-Virtual-Appliance-Configuration-Guide" and run the installation again.
Sat Oct 8 16:07:15 CEST 2022 - securesphere_patch: ####################################################
Sat Oct 8 16:07:15 CEST 2022 - securesphere_patch: SecureSphere 14.7.1-31_0 patch installation was started
Sat Oct 8 16:07:15 CEST 2022 - securesphere_patch: Starting Patch Pre Checks
Sat Oct 8 16:07:16 CEST 2022 - securesphere_patch: ERROR: VMWare Ballooning was detected. To prevent potential ballooning issues, installation was cancelled. Please resolve according to the "Balloon State" section in the "SecureSphere-Virtual-Appliance-Configuration-Guide" and run the installation again."
Been trying to find on how to enable the VMWare API and/or disabling the Balloon features, but there still no luck.
#AllImperva------------------------------
Oliver Naabay
Customer Engineer
Automated Technologies Incorporated
Makati City
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