Imperva Cyber Community

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  • 1.  Gateway connect lost

    Posted 10-21-2022 02:40
    Hi, I have a program that can make sure MX and gateway healthiness.
    I found that somtimes when I ping the gateway it would time out, and my MX's status would show "tx hang".
    When this situation happens, and gateway have a movement, tx hang and time out will disappear.
    I'm thinking is it because gateway is on hook for too long.
    Is there any solution to solve this problem?




    Thanks
    #On-PremisesWAF(formerlySecuresphere)

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    danny chang
    Engineer
    Fairline Technology Co., Ltd
    Taipei
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  • 2.  RE: Gateway connect lost

    Posted 10-28-2022 02:50
    Hi Danny,

    Were you able to resolve this problem?

    Thanks,
    Sarah

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    Sarah Lamont
    Digital Community Manager
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  • 3.  RE: Gateway connect lost

    Posted 10-31-2022 14:47
    Hello Danny,

    Thank you for the post, we would need to check the gateway logs during that time stamp to understand more on this.
    Is this a hardware or a virtual machine and the MX/GW version?

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    Syed Noor Fazal
    Product Support Engineer
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