Imperva Cyber Community

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  • 1.  Gateway connect lost

    Posted 10-21-2022 02:40
    Hi, I have a program that can make sure MX and gateway healthiness.
    I found that somtimes when I ping the gateway it would time out, and my MX's status would show "tx hang".
    When this situation happens, and gateway have a movement, tx hang and time out will disappear.
    I'm thinking is it because gateway is on hook for too long.
    Is there any solution to solve this problem?


    danny chang
    Fairline Technology Co., Ltd

  • 2.  RE: Gateway connect lost

    Posted 10-28-2022 02:50
    Hi Danny,

    Were you able to resolve this problem?


    Sarah Lamont
    Digital Community Manager

  • 3.  RE: Gateway connect lost

    Posted 10-31-2022 14:47
    Hello Danny,

    Thank you for the post, we would need to check the gateway logs during that time stamp to understand more on this.
    Is this a hardware or a virtual machine and the MX/GW version?

    Syed Noor Fazal
    Product Support Engineer