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Imperva DAM Gateway - Forgot admin password

  • 1.  Imperva DAM Gateway - Forgot admin password

    Posted 08-16-2023 08:00

    I forgot the Imperva DAM Gateway admin password, is there a way to reset it?

    If there is any approach, please share.


    #DatabaseActivityMonitoring

    ------------------------------
    Shabnam Abbas
    Consultant
    Woqod - Qatar Fuel
    Doha
    ------------------------------


  • 2.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-17-2023 12:33

    Hi Shabnam,

    Verify these solutions and if it works for your case:

    https://community.imperva.com/communities/community-home/digestviewer/viewthread?MessageKey=e02c41ea-cd1a-4f9c-b2c4-0bb801eae1c7&CommunityKey=39c6092a-d67a-4bc2-8134-bfbb25fc43af&tab=digestviewer

    https://community.imperva.com/discussion/forget-mx-cli-admin-password



    ------------------------------
    Guilherme Sventkauskas
    Security Engineer
    NTT Brasil Comercio e Serviços de Tecnologia Ltda
    Sao Paulo
    ------------------------------



  • 3.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-21-2023 07:54

    Thank you for the above, the first method worked. I had to login as root and then change password for the gateway.

    The second one is mainly for MX password, saved for any  later use! Thank you :)



    ------------------------------
    Shabnam Abbas
    Consultant
    Woqod - Qatar Fuel
    Doha
    ------------------------------



  • 4.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-17-2023 13:44

    Hello Shabnam,

    Thank you for the post, can you please check the below link, it has steps for resetting all Secure sphere passwords,

    https://docs.imperva.com/bundle/z-kb-articles-km/page/1004e29b.html



    ------------------------------
    Syed Noor Fazal
    Product Support Engineer
    ------------------------------



  • 5.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-21-2023 07:55

    Thank you so much for this one, this is a really helpful document. Saved for future reference.



    ------------------------------
    Shabnam Abbas
    Consultant
    Woqod - Qatar Fuel
    Doha
    ------------------------------



  • 6.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-22-2023 07:59
    Edited by Mitesh Mehta 08-22-2023 08:02

    Hi Syed,

    I cannot access this URL: Imperva Documentation Portal shared in this community thread. 

    Please help me how to access this URL.



    ------------------------------
    Regards,
    𝐌𝐒𝐭𝐞𝐬𝐑 𝐌𝐞𝐑𝐭𝐚
    Senior Security Consultant
    Mumbai
    ------------------------------



  • 7.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-22-2023 09:13

    Hey Mitesh,

    You need to login with your support account to access this article.



    ------------------------------
    Shailes Nanda, CISSP
    Principal Channel SE for EMEA
    Imperva
    Amsterdam
    ------------------------------



  • 8.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-23-2023 01:31

    Hi Shailes,

    Thanks for the reply.

    You need to login with your support account to access this article: "Yes I know it. And access this article using my support account logging feature. But I still can't access this article, that's why I raise this issue here."



    ------------------------------
    Regards,
    𝐌𝐒𝐭𝐞𝐬𝐑 𝐌𝐞𝐑𝐭𝐚
    Senior Security Consultant
    Mumbai
    ------------------------------



  • 9.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-23-2023 01:59

    Hello Mitesh,

    Please let us know which password you are trying to reset, will share you the exact steps here.



    ------------------------------
    Syed Noor Fazal
    Product Support Engineer
    ------------------------------



  • 10.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-23-2023 05:02

    Hi Syed,

    I want to change the admin password of my virtual gateway.
    But I also need someone's help to access this type of article. Why can't I access it after logging in with my Support Portal account.


    ------------------------------
    Regards,
    𝐌𝐒𝐭𝐞𝐬𝐑 𝐌𝐞𝐑𝐭𝐚
    Senior Security Consultant
    Mumbai
    ------------------------------



  • 11.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-23-2023 05:24

    Hello Mitesh,

    For that we need to check, if you have required permission for accessing Imperva documents web page or not, you can open a support ticket with us and we can check and confirm you on the same.

    For gateway admin cli password reset, you can try using below command,

    #passwd admin and then enter the password and check.



    ------------------------------
    Syed Noor Fazal
    Product Support Engineer
    ------------------------------



  • 12.  RE: Imperva DAM Gateway - Forgot admin password

    Posted 08-23-2023 05:36

    Hi Syed,

    Thank you for your quick response. The command you gave to change the gateway administrator password works. 



    ------------------------------
    Regards,
    𝐌𝐒𝐭𝐞𝐬𝐑 𝐌𝐞𝐑𝐭𝐚
    Senior Security Consultant
    Mumbai
    ------------------------------