Hi Imperva DAM Community,
Request your kind suggestions, one of the SOM alarm is not getting auto cleared even after I acknowledged it.
The alarm raised was "Redundant MX is Disconnected". However, upon checking I found that the Redundant MX is up and running fine and is in sync with Primary.
Could you kindly advise if there is a way to clear this alarm.
As per your description the alarm was supposed to be cleared. If it does not happen, need to investigate the reason and fix it. I would suggest to address this issue in case to On-Prem support. Screenshot of the alarm details from the MX GUI and logs from SOM and MXs would be helpful in such kind of investigation.