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  • 1.  Stopped Gateways Do Not Reconnect When Started

    Posted 05-23-2022 04:26

    Hi,
    We are currently using the on-premise WAF (SecureSphere) version 14.6 from the AWS Marketplace.
    I was trying to investigate if the AWS scaling group warm pools would work with the gateways, but I have found that if I stop a gateway instance and then start it again it never re-connects to the MX again. It just permanently remains in a "disconnected" state in the MX.
    Anybody know why this would be?

    Rick


    #On-PremisesWAF(formerlySecuresphere)

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    Rick Bowden
    Infrastructure/DevOps Engineer
    Aviva
    Eastleigh
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  • 2.  RE: Stopped Gateways Do Not Reconnect When Started

    Posted 29 days ago
    Hi Rick,

    Have you tried to re-register the GW in question to the MX post GW instance start up?

    Refael

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    Refael Elashvili (csp)
    Product Support Engineer
    Ottawa ON
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  • 3.  RE: Stopped Gateways Do Not Reconnect When Started

    Posted 28 days ago
    Hi Rafael, thanks for reply.
    No I haven't tried to re-register the GW after start up.
    Mainly because I'm not sure how I would go about doing this in an automated way.

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    Rick Bowden
    Infrastructure/DevOps Engineer
    Aviva
    Eastleigh
    ------------------------------



  • 4.  RE: Stopped Gateways Do Not Reconnect When Started

    Posted 28 days ago
    Hi Rick,

    thank you for your feedback.

    Please note, as long as it was just stopped it should have the same private IP which it communicates with the MX - hence, no reason for it to stay as Disconnected.
    I can suggest to engage with our support team and raise a case, in order to investigate this matter further.

    Thanks,
    Refael


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    Refael Elashvili (csp)
    Product Support Engineer
    Ottawa ON
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