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Support Portal Video Guides - Tip Tuesday

  • 1.  Support Portal Video Guides - Tip Tuesday

    Posted 08-02-2022 13:01
    Edited by Sarah Lamont 08-05-2022 02:46
    Hi Community, 

    From time to time we get questions about opening a support case on our Support Portal, so I wanted to pull together some of our video guides to help you to navigate the portal.

    First up, we have @Stefan Pynappels from our support team with a brief introduction to the portal. Followed by snappy video instructions to guide you through your support experience.

    Remember, these are just a few of the videos that you can find on Imperva's Video Hub, Before you raise a ticket, it's a good idea to see if the answer already exists on our video hub. You can also search the support portal which will provide answers from Community, Documentation and Knowledgebase. If you are raising a ticket, remember to include as much detail as possible to help resolve the issue quickly.

    Check out the videos below and leave a comment if you have any questions.

    How to Request Access to the Portal:

    How to navigate the Portal:

    How to create and manage a support case:

    #AllImperva #TipTuesday #support #portal

    Sarah Lamont
    Digital Community Manager