Imperva Cyber Community

communities_1.jpg
 View Only
  • 1.  Unable to access DSF GW - Could not connect to Database

    Posted 26 days ago
    While accessing DSF GW getting error. Sonar Database is down. Kindly assist how to fix the issue

    This page is not working

    Could not connect to Database
    We are sorry, but there was an error. We are unable to connect to database. Please check database connectivity.


    #jSonar

    ------------------------------
    Urvin Shah
    Consultant
    M.Tech Solutions (India) PRIVATE LIMITED
    Mumbai
    ------------------------------


  • 2.  RE: Unable to access DSF GW - Could not connect to Database

    Posted 26 days ago

    Hi Urvin, 

    Did you set cloud storage through Life Cycle management? and did you validate the access key had the right permissions?

    https://docs.imperva.com/bundle/v4.14-sonar-admin-guide/page/87587.htm

    Also, I would suggest to open a support case as by checking logs (sonarw.log, sonard.log and catalina.out), we will have better understanding of the issue. 

    Best, 

    Vihar



    ------------------------------
    Vihar Desai
    ------------------------------



  • 3.  RE: Unable to access DSF GW - Could not connect to Database

    Posted 24 days ago

    Hi Vihar, 

    Thanks for the update. I have setup cloud storage through Life Cycle management now, but by default it will purge data after period I have configured. Is there any way to purge data instantly?



    ------------------------------
    Urvin Shah
    Consultant
    M.Tech Solutions (India) PRIVATE LIMITED
    Mumbai
    ------------------------------