Imperva Cyber Community

Imperva Customer (Support) Portal 2021 – Your Video Guide!

Chief Customer Officer, Nanhi Singh, introduces Imperva’s new Customer Support Portal!

 
We are excited to announce that we will be launching the new Imperva Customer Portal on February 13, 2021 at 9:00pm PST. This one-stop, unified customer (support) portal will combine our four existing portals into one, providing you with visibility into support cases for all of your Imperva products.

Not only will you see improvements in user experience and functionality, but there will also be resources and information provided to you so that you can spend less time behind the scenes with us and more time advancing your business.

So, why are we changing? Check out this video to learn more about just some of the benefits of our new portal:
 
So to recap…

1. Ability to open, update and view support cases for all Imperva Products,
2. Robust online knowledge library of product documentation and articles, 
3. SSO direct access to User Voice, Imperva Community and Imperva University,
4. Powerful search tool,
5. Submit product feature requests using User Voice, and
6. Ability to manage your profile and notification

How do I get access and what can I expect when I log in to the portal? 

This video walks you through the process of gaining access and highlights the key features of the portal homepage.


Accessing Support:

The new portal allows access to a wealth of support resources to help you find your answers more quickly. From community to documents to user voice, with the portal, you have a range of self-help options at your fingertips!

And if you don’t get the answer you need? You can create a support case directly from the portal. This short clip shows you how…


Please check out the article on Imperva Customer Portal | Getting Started Guide for helpful resources: video demos, user reference guides and FAQ.

If you have any questions, please reach out to Imperva Support via support@imperva.com or support@incapsula.com.