Imperva Cyber Community

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  • 1.  Agent Prerequisite Tests failed

    Posted 10 days ago
    HI Community,

    I'm having a strange erorr, while installing agent on Solaris10 as below:

    root@DB# ./Imperva-ragent-SunOS-v5.10-psparcv9-b13.6.0.40.0.588301.bsx

    Package root directory is /opt/imperva. To change press 'n', otherwise press 'y': y

    SELF EXTRACTING INSTALLER

    PACKAGE CONFIGURATION
    Version: 13.6.0.40.0
    Release: 588301
    OS: SunOS
    OS Version: 5.10
    Platform: sparcv9
    Kernel Patch Level: 112233
    Maximum # of permitted CPUs:
    Root Dir: /opt/imperva
    Required Disk Space: 397513K
    Ignored Tests:

    SYSTEM CONFIGURATION
    OS: SunOS
    OS Version: 5.10
    Platform: sparcv9
    Kernel Patch Level: 150400
    Maximum # of permitted CPUs:
    User ID: uid=0(root) gid=0(root)
    Available Disk Space: 0K
    Zone: global

    VERIFYING CONFIGURATION
    Test 1: Root Permissions. Failed
    Operation aborted. For more information, see the Prerequisite Tests for non-Windows Agents in the Installing Agents chapter in the SecureSphere Administration Guide.
    Please check for compatible package using the which_ragent_package tool - see the Customer Portal article titled "Which-Agent-version-to-install-on-the-Database".

    It said we couldn't install the agent due to permission althoght we are using root acount. We tried to install it on other folder, another error appear:" invalid charactor in folder name" then failed.

    The diskspace was fine, tried to open a case but got no support because the OS and DB weren't supported ( Out of date).

    This host is running oracle RAC, we have installed on other RAC note successfully and on other db aswell (Same OS version and DB version(oracle RAC 11g)).

    Please share any experience if you got this issue.

    #DatabaseActivityMonitoring
    #ImpervaAgent

    ------------------------------
    Nguyen Doan
    ------------------------------


  • 2.  RE: Agent Prerequisite Tests failed

    Community Manager
    Posted 6 days ago
    Hi Nguyen,

    As we don't support it anymore, it's unlikely you'll get insight from Imperva on this one. Perhaps if you add a few more tags, you may get some other users sharing their experience.

    #solaris10
    #SunOS
    #oracle
    #RAC​​​​

    ------------------------------
    Sarah Lamont(csp)
    Digital Community Manager
    ------------------------------



  • 3.  RE: Agent Prerequisite Tests failed

    Posted 6 days ago

    Hi Nguyen,

     

    Perhaps you may try to ignore TEST1 since you are root already. No guarantee. Run the following before re-start installation.

     

    export IMP_RA_IGNORE_TESTS=T1

     

    Thanks and Regards,

    Dom

     

    Cyber Data and Database Security Engineer

    Cyber Security Engineering, Cyber Technology

     


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  • 4.  RE: Agent Prerequisite Tests failed

    Posted 6 days ago
    Hi Dominic,

    Thank you for your help, i'll try and inform you later.

    About the agent crash database case, we just enabled it and it didn't happen until now so sorry i have no more info to help you.

    ------------------------------
    Nguyen Doan
    ------------------------------



  • 5.  RE: Agent Prerequisite Tests failed

    Posted 6 days ago

    Hi Nguyen,

     

    No worry. We managed to simulate the reboot and identify the memory leak root cause, which is originated from detect of the Imperva dlopen call to the Oracle CollectorLoader module . We are waiting for the promised fix by the Imperva backend in the next version.

     

    Thanks and Regards,

    Dom

     

    Cyber Data and Database Security Engineer

    Cyber Security Engineering, Cyber Technology


    ************** IMPORTANT MESSAGE **************
    This e-mail message is intended only for the addressee(s) and contains information which may be confidential.
    If you are not the intended recipient please advise the sender by return email, do not use or disclose the contents, and delete the message and any attachments from your system. Unless specifically indicated, this email does not constitute formal advice or commitment by the sender or the Commonwealth Bank of Australia (ABN 48 123 123 124 AFSL and Australian credit licence 234945) or its subsidiaries.
    We can be contacted through our web site: commbank.com.au. If you no longer wish to receive commercial electronic messages from us, please reply to this e-mail by typing Opt Out in the subject line.
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