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SSH to the primary management server

  • 1.  SSH to the primary management server

    Posted 05-26-2021 05:43
    Hi there,
    I have two management servers in HA mode but I can not access directly to the primary server via ssh.
    currently I can only ssh to the primary management server through the secondary server under admin mode.
    So is it possible to ssh directly to the primary server? or maybe I have to reset the admin password on the primary server?
    Thanks
    #On-PremisesWAF(formerlySecuresphere)

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    Tho Nguyen Tien
    Security Operation Center Director
    HCM
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  • 2.  RE: SSH to the primary management server

    Imperva Employee
    Posted 10 days ago
    Hello Tho Nguyen,

    Thank you for posting your question here on Imperva Community.

    Since it is unknown whether this is a newly MX-HA deployment, nor the characteristics of the situation, please use the following info in order to mitigate the situation:
    1. Make sure required ports are open on both members: https://docs.imperva.com/bundle/v12.6-administration-guide/page/60527.htm 
     
    2. Verify which node is indeed the Active one, by running the following CLI command on both nodes - impctl server ha status

    In case the issue persist, I would advise to raise a case with our Technical Support team, for a better troubleshooting.



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    Refael Elashvili (csp)
    Product Support Engineer
    Ottawa ON
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