Imperva Cyber Community

Hi Community,

Today I just found the issue when I create bootable in flash Imperva X4510 WAF onprem by using USB image 14.7.0 update 60 (SecureSphere-WAF-14.7.0.60_0.48509) 

After boot the appliance with USB install. It appear error like picture below.

Error Populating transaction after 10 anaconda retires: failure: packages /server-ha-14.7.0.60_0.48509-1.noarch.rpm 

#On-PremisesWAF(formerlySecuresphere)

------------------------------
Kovit Thakral
Solution Consultant
Transition Systems & Networks (Thailand) Co. Ltd
Phasi Charoen
------------------------------

Hi Kovit,

In these types of situations, I strongly recommend that you open a case with Imperva support at https://support.imperva.com/ , or 

or, see PDF Support Guide for more details and additional numbers, etc...

https://www.imperva.com/support/wp-content/uploads/sites/26/2023/02/2023_02_02-Customer-Support-Guide.pdf

------------------------------
John Thompson
Director, Channel Presales
Imperva
San Diego CA
------------------------------

Hello Kovit,

Thank you for the post, can you please try with the one lower version image and check if that works?

If its still the same error with other version, you can open a support ticket with the relevant logs.

------------------------------
Syed Noor Fazal
Product Support Engineer
------------------------------

Hi Syed,

It's work with 14.7.0 update 50.

------------------------------
Kovit Thakral
Solution Consultant
Transition Systems & Networks (Thailand) Co. Ltd
------------------------------

Original Message:
Sent: 03-19-2024 22:15
From: Syed Noor Fazal
Subject: Imperva WAF 14.7.0 Update 60 USB install error

Hello Kovit,

Thank you for the post, can you please try with the one lower version image and check if that works?

If its still the same error with other version, you can open a support ticket with the relevant logs.

------------------------------
Syed Noor Fazal
Product Support Engineer
------------------------------