Imperva Cyber Community

Hello Everyone,

Greetings for the day,

I have an Alert coming in SOM and as well as in MX
"Management Server cannot get notifications from the Imperva Central Software Repository"

I have enabled external https and also configured proxy in the MX. The ADC updates have happening on regular basis, 
But i am unable to get rid of the alert.

A ticket was raised with support team and its been close to a week and there has been no reply.

This is commented in an on going audit,

can anyone guide me to close this alert in SOM and MX?

After migrating to Thales, I think the portal URL got changed. For the software update, there is an ongoing issue with Thales for Imperva. Once the issue is fixed from Thales team, then you need to work with the networking team to open the firewall to the new URL. You can disable  this alert by going to the path below 

Monitor -> monitor system-> configuration -> search for "Management Server cannot get notifications from the Imperva Central Software Repository" disable the trigger alarm

Hello Everyone,

Greetings for the day,

I have an Alert coming in SOM and as well as in MX
"Management Server cannot get notifications from the Imperva Central Software Repository"

I have enabled external https and also configured proxy in the MX. The ADC updates have happening on regular basis, 
But i am unable to get rid of the alert.

A ticket was raised with support team and its been close to a week and there has been no reply.

This is commented in an on going audit,

can anyone guide me to close this alert in SOM and MX?

Hello Everyone,

Greetings for the day,

I have an Alert coming in SOM and as well as in MX
"Management Server cannot get notifications from the Imperva Central Software Repository"

I have enabled external https and also configured proxy in the MX. The ADC updates have happening on regular basis, 
But i am unable to get rid of the alert.

A ticket was raised with support team and its been close to a week and there has been no reply.

This is commented in an on going audit,

can anyone guide me to close this alert in SOM and MX?

Hi Bharath,

After following the documentation (https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-administration-guide/page/6874.htm, https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-management-server-manager-user-guide/page/6793.htm and https://docs-cybersec.thalesgroup.com/bundle/z-kb-articles-knowledgebase-support/page/290196586.html), did you enable settings like Ignore HTTP Certificate, HTTP Proxy Configuration, etc.? Did you provide IP address of the Proxy Server or its Hostname along with Port number? If Hostname, then did you add DNS entries (https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-administration-guide/page/7293.htm and https://docs-cybersec.thalesgroup.com/bundle/z-kb-articles-knowledgebase-support/page/290558587.html)?

Also, there is no notification from Thales or Imperva that there is any change in the ADC URL except the separation of contents for DAM and WAF.

Regards,

Hello Everyone,

Greetings for the day,

I have an Alert coming in SOM and as well as in MX
"Management Server cannot get notifications from the Imperva Central Software Repository"

I have enabled external https and also configured proxy in the MX. The ADC updates have happening on regular basis, 
But i am unable to get rid of the alert.

A ticket was raised with support team and its been close to a week and there has been no reply.

This is commented in an on going audit,

can anyone guide me to close this alert in SOM and MX?

Yes, All the above steps are followed, External http settings, DNS etc, The ADC are getting updated automatically, the configuration is working, but this error dont why still persists.

Hi Bharath,

After following the documentation (https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-administration-guide/page/6874.htm, https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-management-server-manager-user-guide/page/6793.htm and https://docs-cybersec.thalesgroup.com/bundle/z-kb-articles-knowledgebase-support/page/290196586.html), did you enable settings like Ignore HTTP Certificate, HTTP Proxy Configuration, etc.? Did you provide IP address of the Proxy Server or its Hostname along with Port number? If Hostname, then did you add DNS entries (https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-administration-guide/page/7293.htm and https://docs-cybersec.thalesgroup.com/bundle/z-kb-articles-knowledgebase-support/page/290558587.html)?

Also, there is no notification from Thales or Imperva that there is any change in the ADC URL except the separation of contents for DAM and WAF.

Regards,

Hello Everyone,

Greetings for the day,

I have an Alert coming in SOM and as well as in MX
"Management Server cannot get notifications from the Imperva Central Software Repository"

I have enabled external https and also configured proxy in the MX. The ADC updates have happening on regular basis, 
But i am unable to get rid of the alert.

A ticket was raised with support team and its been close to a week and there has been no reply.

This is commented in an on going audit,

can anyone guide me to close this alert in SOM and MX?

Yes, All the above steps are followed, External http settings, DNS etc, The ADC are getting updated automatically, the configuration is working, but this error dont why still persists.

Hi Bharath,

After following the documentation (https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-administration-guide/page/6874.htm, https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-management-server-manager-user-guide/page/6793.htm and https://docs-cybersec.thalesgroup.com/bundle/z-kb-articles-knowledgebase-support/page/290196586.html), did you enable settings like Ignore HTTP Certificate, HTTP Proxy Configuration, etc.? Did you provide IP address of the Proxy Server or its Hostname along with Port number? If Hostname, then did you add DNS entries (https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-administration-guide/page/7293.htm and https://docs-cybersec.thalesgroup.com/bundle/z-kb-articles-knowledgebase-support/page/290558587.html)?

Also, there is no notification from Thales or Imperva that there is any change in the ADC URL except the separation of contents for DAM and WAF.

Regards,

Hello Everyone,

Greetings for the day,

I have an Alert coming in SOM and as well as in MX
"Management Server cannot get notifications from the Imperva Central Software Repository"

I have enabled external https and also configured proxy in the MX. The ADC updates have happening on regular basis, 
But i am unable to get rid of the alert.

A ticket was raised with support team and its been close to a week and there has been no reply.

This is commented in an on going audit,

can anyone guide me to close this alert in SOM and MX?

Hello Everyone,

Greetings for the day,

I have an Alert coming in SOM and as well as in MX
"Management Server cannot get notifications from the Imperva Central Software Repository"

I have enabled external https and also configured proxy in the MX. The ADC updates have happening on regular basis, 
But i am unable to get rid of the alert.

A ticket was raised with support team and its been close to a week and there has been no reply.

This is commented in an on going audit,

can anyone guide me to close this alert in SOM and MX?