Imperva Cyber Community

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  • 1.  Offline software update for agents

    Posted 06-24-2025 01:56

    Hi Team,

    With the migration of old support portal, we are no longer able to manually check the software version compatibility for agents.

    Earlier we used to export the notification file from Software Tab in Imperva DAM web console and upload in software updates option under profile in old portal. This option is no longer available in new support portal.


    Best Regards,
    Jothiram


    #DatabaseActivityMonitoring
    #ImpervaAgent

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    JothiRam
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  • 2.  RE: Offline software update for agents

    Posted 06-25-2025 07:19

    Hi,

    I have not checked it yet, but you can try this one:

    https://docs-cybersec.thalesgroup.com/bundle/v4.19-sonar-admin-guide/page/86142.htm

    Perhaps you can find this option there.



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    Karol Gruszczynski
    IT Security Expert
    Trafford IT Sp. z o.o.
    Warszawa
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    Original Message


  • 3.  RE: Offline software update for agents

    Posted 06-26-2025 00:55

    Thanks for your input Karol, but this link is not relevant



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    JothiRam
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    Original Message


  • 4.  RE: Offline software update for agents

    Posted 06-25-2025 07:23

    We have the same issue and Imperva support is supposed to be working on a resolution. It's been around 6 weeks since we opened the case with support



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    Joe Cavolo
    PNC Bank, National Association
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    Original Message


  • 5.  RE: Offline software update for agents

    Posted 06-26-2025 00:52
    Edited by JothiRam Ravi 06-26-2025 00:56

    same issue here,  Support is yet to resolve this and case has been raised a month ago



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    JothiRam
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    Original Message


  • 6.  RE: Offline software update for agents

    Posted 06-27-2025 07:59

    Hi Jothiram,

    Thanks for raising this. Let me check on this internally and see if I can find out more on this.
    In the meantime, if you haven't already, I recommend that you escalate your cases within the portal.

    Thanks,



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    Sarah Lamont
    Digital Community Manager
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    Original Message


  • 7.  RE: Offline software update for agents

    Posted 06-27-2025 10:27

    Hi folks,

    I got some feedback from the team working on the support portal integration. This is a known issue and they are working on it.

    In the meantime, the team has implemented a workaround - it has been tested and is currently documented.  Process is:  Customer opens a case reporting the issue - the Support engineer that owns the case will offer the option of manual Synchronization. 

    Attached is the article that explains the Manual Synchronization.

    I know this isn't a full resolution for you, but I hope it helps in the meantime. I will update this thread when it has been resolved.

    Thanks,



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    Sarah Lamont
    Digital Community Manager
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    Original Message


  • 8.  RE: Offline software update for agents

    Posted 07-25-2025 15:39
    Edited by SBISOC 4430 07-26-2025 09:51

    Hi JothiRam,

    Did you try to enable "Working in online mode" and other associated settings on the MX console?

    https://docs-cybersec.thalesgroup.com/bundle/v14.19-dam-administration-guide/page/66786.htm

    Regards,



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    SBISOC 4430
    Manager
    Mumbai
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    Original Message