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  • 1.  Stopped Gateways Do Not Reconnect When Started

    Posted 05-23-2022 04:26

    Hi,
    We are currently using the on-premise WAF (SecureSphere) version 14.6 from the AWS Marketplace.
    I was trying to investigate if the AWS scaling group warm pools would work with the gateways, but I have found that if I stop a gateway instance and then start it again it never re-connects to the MX again. It just permanently remains in a "disconnected" state in the MX.
    Anybody know why this would be?

    Rick


    #On-PremisesWAF(formerlySecuresphere)

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    Rick Bowden
    Infrastructure/DevOps Engineer
    Aviva
    Eastleigh
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  • 2.  RE: Stopped Gateways Do Not Reconnect When Started

    Posted 05-29-2022 07:28
    Hi Rick,

    Have you tried to re-register the GW in question to the MX post GW instance start up?

    Refael

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    Refael Elashvili (csp)
    Product Support Engineer
    Ottawa ON
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  • 3.  RE: Stopped Gateways Do Not Reconnect When Started

    Posted 05-30-2022 09:16
    Hi Rafael, thanks for reply.
    No I haven't tried to re-register the GW after start up.
    Mainly because I'm not sure how I would go about doing this in an automated way.

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    Rick Bowden
    Infrastructure/DevOps Engineer
    Aviva
    Eastleigh
    ------------------------------



  • 4.  RE: Stopped Gateways Do Not Reconnect When Started

    Posted 05-30-2022 10:49
    Hi Rick,

    thank you for your feedback.

    Please note, as long as it was just stopped it should have the same private IP which it communicates with the MX - hence, no reason for it to stay as Disconnected.
    I can suggest to engage with our support team and raise a case, in order to investigate this matter further.

    Thanks,
    Refael


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    Refael Elashvili (csp)
    Product Support Engineer
    Ottawa ON
    ------------------------------