Imperva Cyber Community

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  • 1.  Unable To Login With A Valid User

    Posted 7 days ago

    Hi Community,

    I created a new user on the SecureSphere CLI, but I'm unable to log in with the new user's credentials. I've confirmed that the user is not locked, and I also tried deleting and recreating the user, but I'm still experiencing the same issue.

    Has anyone encountered this before? Any suggestions on how to resolve it?


    #On-PremisesWAF(formerlySecuresphere)

    ------------------------------
    Saheed Adisa
    Solution Engineer
    Ethnos Cyber Limited
    Lagos
    ------------------------------


  • 2.  RE: Unable To Login With A Valid User

    Posted 7 days ago

    Hello Saheed Adisa,

    Thank you for the post, you can follow the below steps for creating new cli user,

    1. Connect to SecureSphere using SSH as admin user

    2. Run impcfg

    3. Select option 2) Manage platform

    4. Select option 3) Manage users

    5. Select option 2) Create new user

    6. This will open a new menu requesting a User name (in this example admin123)

      1. Add in Full name for user

      2. Add in a one time password - the user will have to change this when they first log in. The password must be between 7 - 14 characters long, It must contain a combination of numbers, lower-case characters and at least one of the following character groups: upper-case character or special characters. The password cannot contain more than 3 consecutive repeating characters.

      3. Once complete select t) Top level.

      4. Select A) Apply settings

      5. When prompted Press < C > and Enter to confirm user to be added.

    If you are just trying to reset the existing admin password, just try with below command and enter new passwrod,

    passwd admin (not the recommended way but for a quick resetting you can use).



    ------------------------------
    Syed Noor Fazal
    Product Support Engineer
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  • 3.  RE: Unable To Login With A Valid User

    Posted 3 days ago

    Hi Syed,

    Thank you for your response. Interestingly, the steps you mentioned were exactly the ones I followed, but the login was still denied. I later discovered that the issue was due to all user credentials needing to be in lowercase when logging in.



    ------------------------------
    Saheed Adisa
    Solution Engineer
    Ethnos Cyber Limited
    Lagos
    ------------------------------