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  • 1.  Validate agent correctly installed

    Posted 09-28-2022 14:18
    Good morning community, I have a question.

    What is the correct way to validate that an agent is correctly installed on a windows and non-windows server?
    I'm doing internal documentation and I would like to know a way to check if it is correctly installed without the need to reinstall it.

    For Windows systems, one of the best ways would be to check in the services that the agents are running? Like this:

    Thank you.


    Victoria Vazquez
    IT Operations Engineer

  • 2.  RE: Validate agent correctly installed

    Posted 09-28-2022 18:11
    Hi Victoria,

    I think it's a simple way on windows systems is to check the service from the task manager. As you mentioned, now if you want to automate the process you can try the powershell command below. 

    Get-Service -Name "SecureSphere*" 
    For linux environments, the use of the systemclt command should suffice.

    $sudo systemctl status "${securesphere}".service

    My apologies are simple concepts, however they can be of help, I hope so ;)


    Luis Elola
    CyberSecurity Senior Presales At Entel
    Empresa Nacional de Telecomunicaciones S.A
    Santiago Centro

  • 3.  RE: Validate agent correctly installed

    Posted 09-29-2022 11:28
    Hello Victoria,

    Thank you for the post, to check if the agent is installed properly we do not have any specific steps, as you have shared the screen shot, we would have two process running, Agent Installer manager and Remote Agent, however you can check the agent is able to get the audit logs, all the interfaces have been learned and no errors on the MX agent tab, then we can conclude that the agent is running fine.

    Syed Noor Fazal
    Product Support Engineer